Fast, reliable intake turns your participant’s plan into active support
When you submit a referral to Better Health AR Care, we respond within one business day with a definitive answer on capacity, worker matching, and onboarding timelines.
Referring a Participant
We know a referral is only useful if it moves quickly. Send us your participant’s requirements, and we will evaluate our current team capacity immediately to provide a clear yes, no, or here is what we need to proceed.
- Fast Turnaround: Guaranteed response within 24 hours (one business day).
- Clear Communication: Direct updates on worker availability, gender matching, and scheduling.
- Streamlined Intake: Straightforward documentation in plain language.
What We Can Take On
Better Health AR Care holds broad registration across core and capacity building supports, supported by rigorous compliance protocols for complex care management.
| Support Category | Covered Services & Registration |
|---|---|
| Living Arrangements & Housing | Supported Independent Living (SIL), Daily Tasks / Shared Living, Accommodation & Tenancy Support. |
| Personal Care & Complex Nursing | Personal Activities Support, Medication Management, Waste Management, Transfers & Hygiene. |
| Community & Life Skills | Innovative Community Participation, Skill Development, Travel & Transport Assistance. |
| Employment & Transitions | School-to-Work Pathways, Life Stage Transitions, Workplace Access & Retention Support. |
| Assistive Technology & Maintenance | Recreation Gear, Vision Aids, Hearing Equipment, Household Tasks, Cleaning, House & Yard Maintenance, Relocation Support. |
Audit Scope & Compliance: Our audit scope includes specialized care protocols, including medication administration and clinical waste management. All support workers hold active NDIS Worker Screening Checks, First Aid, CPR, and relevant task-specific training.
Current Capacity
We maintain active availability across metropolitan Melbourne for new participant intakes, including:
- High-Intensity & Complex Needs: Specialized personal care, mobility transfers, and health management.
- 24/7 Care Schedules: Active overnight shifts and sleepover support models for SIL and individual home settings.
- Flexible Core Supports: Daily household assistance, community access, and skill-building programs.
What We Send Back to You
To keep your administrative workflow moving smoothly, every completed referral receives a structured response packet:
- Capacity Confirmation: Written verification of our ability to deliver the requested support schedule within 24 hours.
- Draft Service Agreement: A clear Schedule of Supports itemized line-by-line according to NDIS Price Guide limits.
- Worker Profiles: Tailored support worker introductions for your participant to review and approve prior to service commencement.
- Structured Progress Reporting: Regular outcome-focused reports formatted to align with your participant’s NDIS plan reassessment schedule.
